:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#f6f7f9;--fg:#1a1d21;--muted:#6b7280;--line:#e2e5ea;--card:#fff;--accent:#0f5bd7;--danger:#b91c1c;--warn:#b45309}*{box-sizing:border-box}body{background:var(--bg);color:var(--fg);margin:0;font:14px/1.45 system-ui,-apple-system,Segoe UI,Roboto,sans-serif}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}header.top{background:var(--card);border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;padding:12px 24px;display:flex}header.top strong{font-size:16px}main{max-width:1100px;margin:0 auto;padding:24px 16px}h1{margin:0 0 16px;font-size:22px}h2{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;margin:0 0 10px;font-size:15px}.card{background:var(--card);border:1px solid var(--line);border-radius:8px;margin-bottom:16px;padding:16px}table{border-collapse:collapse;background:var(--card);border:1px solid var(--line);border-radius:8px;width:100%;overflow:hidden}th,td{text-align:left;border-bottom:1px solid var(--line);vertical-align:top;padding:10px 12px}th{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;background:#fafbfc;font-size:12px}tr:last-child td{border-bottom:0}.badge{background:#eef0f3;border-radius:999px;padding:2px 8px;font-size:12px;font-weight:600;display:inline-block}.badge.EMERGENCIA{color:var(--danger);background:#fee2e2}.badge.URGENTE{color:var(--warn);background:#fef3c7}.badge.por_autorizar,.badge.por_confirmar{color:var(--warn);background:#fde68a}.badge.recibido{background:#e0e7ff}.badge.asignado{background:#fef3c7}.badge.en_atencion{background:#dbeafe}.badge.resuelto{background:#dcfce7}.badge.cerrado{color:var(--muted);background:#e5e7eb}.filters{flex-wrap:wrap;gap:8px;margin-bottom:16px;display:flex}.filters a{border:1px solid var(--line);background:var(--card);color:var(--fg);border-radius:999px;padding:6px 12px}.filters a.active{background:var(--fg);color:#fff;border-color:var(--fg)}.badge.humano,.badge.sin_folio{color:#9d174d;background:#fce7f3}.filters a.human{color:#9d174d;border-color:#f9a8d4}.filters a.human.active{color:#fff;background:#9d174d;border-color:#9d174d}.filters .count{font-variant-numeric:tabular-nums;opacity:.75;margin-left:2px}.filters .sep{background:var(--line);width:1px;margin:2px 4px}.rcard-tags{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}dl{grid-template-columns:max-content 1fr;gap:6px 16px;margin:0;display:grid}dt{color:var(--muted)}dd{margin:0}form.inline{flex-wrap:wrap;align-items:center;gap:8px;display:flex}input,select,textarea,button{font:inherit}input[type=text],input[type=email],input[type=password],select,textarea{border:1px solid var(--line);background:#fff;border-radius:6px;padding:8px 10px}button{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:6px;padding:8px 14px}button.ghost{color:var(--fg);border:1px solid var(--line);background:0 0}.msg{border-radius:6px;margin-bottom:12px;padding:10px 12px}.msg.ok{background:#dcfce7}.msg.error{color:var(--danger);background:#fee2e2}.muted{color:var(--muted)}.grid2{grid-template-columns:1fr 1fr;gap:16px;display:grid}@media (max-width:760px){.grid2{grid-template-columns:1fr}}ul.plain{margin:0;padding:0;list-style:none}ul.plain li{border-bottom:1px solid var(--line);padding:8px 0}ul.plain li:last-child{border-bottom:0}.login{max-width:360px;margin:80px auto}.login form{gap:10px;display:grid}form.grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));align-items:end;gap:10px 14px;display:grid}label.field{color:var(--muted);flex-direction:column;gap:4px;min-width:0;font-size:13px;display:flex}label.field.wide{grid-column:1/-1}label.field input,label.field select,label.field textarea{color:var(--fg);width:100%}input[type=search],input[type=file],input[type=tel]{border:1px solid var(--line);background:#fff;border-radius:6px;padding:8px 10px}label.check{color:var(--fg);align-items:center;gap:8px;font-size:14px;display:flex}.checks{grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:6px 14px;padding:8px 0;display:grid}.actions{flex-wrap:wrap;grid-column:1/-1;align-items:center;gap:10px;display:flex}a.btn{border:1px solid var(--line);color:var(--fg);background:var(--card);border-radius:6px;padding:8px 14px;display:inline-block}a.btn:hover{border-color:var(--accent);text-decoration:none}form.search{margin-bottom:12px}form.search input[type=search]{flex:220px;min-width:0}.nav-links{flex-wrap:wrap;align-items:center;gap:6px 12px;display:flex}.nav-links a.here{color:var(--fg);font-weight:700}td .inline{gap:6px}.counts{grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:10px;margin:8px 0 12px;display:grid}.counts div{border:1px solid var(--line);background:#fafbfc;border-radius:8px;padding:10px}.counts strong{font-size:20px;display:block}@media (max-width:760px){.table-wrap table.cards{min-width:0}table.cards thead{display:none}table.cards tr{border-bottom:1px solid var(--line);padding:6px 0;display:block}table.cards td{border:0;gap:10px;padding:4px 12px;display:flex}table.cards td:before{content:attr(data-label);color:var(--muted);text-transform:uppercase;letter-spacing:.04em;min-width:96px;font-size:12px}table.cards td:empty{display:none}form.grid{grid-template-columns:1fr}}.titlebar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.titlebar h1,.filters.view{margin:0}.board{grid-auto-columns:minmax(250px,1fr);grid-auto-flow:column;align-items:start;gap:12px;padding-bottom:8px;display:grid;overflow-x:auto}.board.single{grid-auto-columns:minmax(250px,520px)}.column{min-width:0}.column h2{align-items:center;gap:8px;margin-bottom:8px;display:flex}.column .empty{margin:4px 0 0;font-size:13px}.rcard{color:var(--fg);background:var(--card);border:1px solid var(--line);border-radius:10px;margin-bottom:10px;padding:12px 14px;display:block}.rcard:hover{border-color:var(--accent);text-decoration:none}.rcard-top{justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px;display:flex}.rcard-top strong{font-variant-numeric:tabular-nums}.rcard-title{overflow-wrap:anywhere;margin-bottom:2px;font-weight:600}.rcard-foot{justify-content:space-between;align-items:center;gap:8px;margin-top:8px;font-size:13px;display:flex}.table-wrap{-webkit-overflow-scrolling:touch;overflow-x:auto}.table-wrap table{min-width:720px}ul.chat{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.bubble{border:1px solid var(--line);background:var(--card);border-radius:8px;max-width:80%;padding:8px 10px}.bubble.cliente{background:#f3f4f6;align-self:flex-start}.bubble.bot{background:#eef4ff;align-self:flex-end}.bubble.persona{background:#dcfce7;align-self:flex-end}.bubble-head{font-size:12px}.bubble-text{white-space:pre-wrap;overflow-wrap:anywhere}.danger{color:var(--danger)}form.reply{flex-direction:column;gap:8px;display:flex}form.reply textarea{resize:vertical;width:100%}form.reply button{align-self:flex-end}@media (max-width:760px){header.top{flex-wrap:wrap;padding:10px 16px}header.top form.inline{justify-content:space-between;width:100%}main{padding:16px 12px}h1{font-size:20px}.board{grid-template-columns:1fr;grid-auto-columns:auto;grid-auto-flow:row;overflow-x:visible}.column .empty{display:none}form.inline select,form.inline input[type=text]{flex:160px;min-width:0}form.inline button{flex:1 0 auto}dl{grid-template-columns:1fr;gap:2px 0}dt{text-transform:uppercase;letter-spacing:.04em;margin-top:8px;font-size:12px}dt:first-child{margin-top:0}.rcard{padding:12px}}.cfg-form{flex-direction:column;gap:10px;display:flex}.cfg-field{flex-direction:column;gap:4px;margin-bottom:6px;display:flex}.cfg-field input[type=text],.cfg-field input[type=number],.cfg-field select,.cfg-field textarea{width:100%;max-width:640px}.cfg-label{font-weight:600}.cfg-label small{font-weight:400}.cfg-check{align-items:center;gap:6px;display:inline-flex}.cfg-checks{flex-wrap:wrap;gap:12px;display:flex}.cfg-group{border:1px solid var(--line);border-radius:8px;margin:0 0 8px;padding:8px 12px}.cfg-group>summary,.cfg-group>legend{cursor:pointer;padding:2px 0}.cfg-group[open]>summary{margin-bottom:8px}.cfg-item{border-left:3px solid var(--line);margin-bottom:8px;padding:6px 0 6px 10px}.cfg-item-head{align-items:center;gap:12px;display:flex}.cfg-new>summary{color:var(--accent);cursor:pointer}.cfg-remove{color:var(--danger);font-size:12px}.cfg-locked pre,.cfg-yaml,.card pre{white-space:pre-wrap;overflow-wrap:anywhere;background:#f3f4f6;border-radius:6px;margin:4px 0;padding:8px 10px;font-size:12px;overflow-x:auto}.cfg-default{color:var(--warn)}.cfg-changed{color:var(--warn);background:#fef3c7;margin-left:8px}.cfg-warn{color:var(--warn);background:#fef3c7}.cfg-error{white-space:pre-wrap}.cfg-changes{flex-direction:column;gap:6px;display:flex}.cfg-actions{background:var(--card);padding:8px 0;position:sticky;bottom:0}.cfg-code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}